Privacy Policy
How personal data is handled when you browse the site or use review, complaint and account features.
Last updated: 18 September 2026
This Privacy Policy explains how GambleBallers may collect and use personal data when you browse GambleBallers.com, contact us or use account, review, complaint or operator-response features that are made available through the service.
1. Information we may process
Depending on the feature you use, this may include:
- account and contact information such as email address, nickname, country and verification state;
- review or complaint content, rating, dates, categories and other information you choose to submit;
- supporting evidence that you voluntarily provide;
- moderation history, reports, requests for information and response history;
- technical and security information such as IP address, browser or user-agent information, server logs and anti-abuse signals;
- information sent through forms or other published contact routes.
2. Why we use information
We may use personal data to provide site features, operate accounts, verify email addresses, publish approved user submissions, moderate content, investigate abuse or security issues, communicate with users, maintain records and comply with legal obligations.
3. Public and private information
Public review or complaint pages may show information intended for publication, such as a nickname, user rating, review text and relevant dates. Email addresses, raw IP addresses, internal moderation notes, anti-abuse signals and private evidence are not intended for public display.
Evidence is private by default and is not automatically shared with a casino operator. Any decision to publish evidence or a redacted extract requires a separate review.
4. Legal bases
Where UK data-protection law applies, processing may rely on performance of a service requested by you, legitimate interests in operating and protecting the site, consent where required, or compliance with legal obligations. The basis depends on the activity.
5. Service providers and disclosure
We may use hosting, email, security, storage, analytics or infrastructure providers that process data on our behalf. We may also disclose information where required by law or where reasonably necessary to protect users, investigate serious abuse or defend legal rights. GambleBallers does not sell personal data to advertisers.
6. External rating and review sources
A brand review may reference publicly available user-rating or review information from established third-party resources. When we do so, the source remains responsible for its own data practices. We do not treat third-party user-rating data as personal data collected directly by GambleBallers unless it is separately submitted to us.
7. Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including account operation, moderation history, abuse prevention, security, legal compliance and dispute records. Different categories of information may require different retention periods.
8. Security
We use reasonable technical and organisational measures appropriate to the features we operate, such as access controls, password protection, restricted evidence access, rate limiting and audit records where implemented. No online system can be guaranteed completely secure, so users should avoid submitting unnecessary sensitive information.
9. Your rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction or portability of personal data, or to object to certain processing. Some records may need to be retained where there is a legal, security or legitimate record-keeping reason.
10. Children
GambleBallers is intended for adults aged 18 and over. We do not knowingly provide user-review or account features to children.
12. Changes
We may update this policy when our services, technology or data practices materially change. The current update date is shown at the top of this page.